Refund & Cancellation Policy

Dextes is a software-as-a-service (SaaS) platform. No physical goods are shipped. No delivery address is required. Upon successful payment confirmation:

• Your account is activated or upgraded immediately
• A confirmation email and GST invoice are sent to your registered email address
• No shipping fee is charged at any time

If your account is not activated within 2 hours of a successful payment, contact us at support@dextes.com and we will resolve it promptly.

You may cancel your Dextes subscription at any time through either of these methods:

• From your account dashboard under Settings - Billing, or
• By emailing support@dextes.com with the subject line "Cancel Subscription"

Cancellation takes effect at the end of your current billing period. You retain full access to all paid features until that date. No further charges are made after cancellation is confirmed.

Annual plans - 14-day refund window

If you are on an annual subscription plan, you may request a full refund within 14 days of your initial purchase date, subject to the following conditions:

• Fewer than 3 assessments have been published on your account, and
• Fewer than 10 candidate invitations have been sent

If either threshold has been exceeded, the service is considered materially used and a refund cannot be issued for that subscription period.

Annual plan renewal charges are non-refundable.

Monthly plans

Monthly subscription fees are non-refundable once the billing cycle has commenced. You may cancel at any time to prevent future charges, and access continues until the end of the period already paid for.

Free tier

The free tier involves no payment and therefore no refund applies.

Regardless of the conditions above, we will always issue a full refund for:

• Duplicate charges: If you were charged more than once for the same subscription period due to a technical error on our side. This must be raised within 30 days of the duplicate charge.
• Extended platform downtime: If the Dextes platform was unavailable for more than 72 consecutive hours within your paid billing period due to issues on our side and not caused by a third-party dependency outside our control.

To request a refund, email support@dextes.com with the following details:

• Subject line: Refund Request
• Your registered email address
• Your Razorpay transaction ID (shown in your payment confirmation email)
• Brief reason for the refund request

We will review and respond to your request within 2 business days.

All approved refunds are processed within 5 to 7 business days from the date of approval. The refund is credited to your original payment method - credit card, debit card, UPI, or net banking account. Processing times may vary depending on your bank or card network.

You will receive an email confirmation once the refund has been initiated from our side. If you do not see the credit after 10 business days, please contact your bank before reaching out to us.

If you initiate a chargeback with your bank or card issuer without first contacting us, we reserve the right to suspend your account pending investigation. We encourage direct contact - we resolve all legitimate refund requests promptly and fairly, and a chargeback is rarely the fastest path to resolution.

For any refund or cancellation query:

Email: support@dextes.com

Grievances: grievance@dextes.com

We respond to all queries within 2 business days (Monday to Friday, 10:00 AM to 6:00 PM IST).